Category: Inmate Communication Technology
Prison technology company, Securus Technologies, announced in early January 2018 that they have acquired payment solutions company, GovPayNet. This acquisition is just the latest in a long line of purchases by the tech giant. This move will allow Securus to further expand the services that the company provides to government agencies nationwide.
GovPayNet provides credit and debit payment processing to over 2,300 government agencies across North America. This incudes probation, criminal and traffic fines, and bail payments among others. The company has been in existence since 1997, giving them over 20 years of experience in the space.
Securus Technologies was founded in 1986 and over the past 30+ years, they have purchased over 20 other businesses and constantly expanded their portfolio of services. They company is headquartered in Dallas, Texas and provide services to over 3,500 public safety and corrections facilities. They provide phone and video self-service products to over 1.2 million inmates on an annual basis. The acquisition of GovPayNet will allow the company to streamline its services and provide better customer service to its clients. Securus currently provides emergency response, incident management, information management, and many other products and services to their government clients. The company looks forward to what the future holds.
Securus Technologies, best known for inmate services has recently made some great strides. They’ve been awarded an “A+” rating by the Better Business Bureau and have brought their customer satisfaction rating to all new heights. The company is able to resolve most issues with only one call and has been scoring high on customer service surveys. This is particularly noteworthy as the industry has been under scrutiny in the past and dealing with customers who are dealing with issues being separated from their loved ones. The company also offers quick resolution and even filing for grievances online through a portal.
Out of the services, Securus Technologies provides, inmate calling and video chats are the most popular. This allows the inmates to stay in touch with their families and friends in a secure environment. It also benefits the families by giving a more affordable option when having to travel to visit their loved ones, which can be quite a costly trip. The company also offers to reschedule should the inmate not be able to make or receive a call due to being on lockdown or having an appointment at the correctional facility or elsewhere.
Another benefit is the call monitoring done by Securus Technologies. This service has helped many loved ones and employees at the facility for investigative purposes. Reduction of contraband and even admissions of guilt have been captured by the service and have aided in prosecution. The service has also helped to identify unethical employees who may be working against the justice system. The full range of services is available on the Securus Technologies website located at http://www.securustechnologies.com/. The company has also invested many millions in technology over the years and plans on remaining innovators in their industry. The company has grown considerably over the years serving the inmate community and correctional facilities since 1986.
Today’s corrections officers face formidable threats. Each day at the office can be their last. Working a job where this is a reality, corrections officers must be on top of their game at all times and must be able to concentrate on the most pressing and dire threats before them. They can’t afford to have time taken up by menial tasks or distractions that may temporarily divert their attention at a crucial point throughout the day.
No one understands this reality better than Securus Technologies. The last 10 years, Securus has spent billions of dollars in research and development in order to get state-of-the-art technology into the hands of the corrections officers who need it most. In today’s prison environment, corrections officers face threats from gangs who demonstrate incredible sophistication, savvy and skill at carrying out their illicit enterprises.
If this sounds somewhat like the job that soldiers face in a war zone, it’s because that’s exactly what it is. Today’s corrections officers are the vanguard against the chaos and disorder that would ultimately prevail in every U.S. prison if gangs were allowed to fester and take control of the day-to-day activities.
Securus has created software solutions using some of the most sophisticated means available today. One of these solutions is JLG Investigator Pro. This is a suite of investigatory tools that allow corrections officers to focus on what they do best, guarding inmates.
Through advanced filtering systems making use of state-of-the-art artificial intelligence, JLG Investigator Pro is capable of prioritizing automatically the most serious threats and only bringing those cases to the attention of officers. In this way, JLG Investigator Pro automatically prevents what’s known as analysis paralysis, a condition in which the analyst is overwhelmed by too much information. This fate is avoided through the use of sophisticated algorithms that are field tested to produce results.
Securus Technologies is the most popular name in the field of prison communication technologies and has been a leader in the area for over a decade. The company offers some products and services to the law enforcement agencies, public safety sector and inmates to make the prison environment safe and help with crime prevention. The company focuses highly on research and development and has over 600 patents, which clearly reflects the company’s understanding of the sector and its commitment to provide popular as well as unconventional products and services in the field at affordable price range.
It is for this reason that Securus Technologies beat over 2,300 companies in the race to win the Gold Stevie Awards. It is one of the most famous and reputed awards in the corporate sector and having to beat so many companies to reign on top clearly showcases the effort company puts into bringing new and innovative products and services in the industry and taking care of its customers’ inquiries diligently and efficiently.
Securus Technologies won the Gold Stevie Awards in the client’s service department, and it has boosted the morale of the company to provide even better customer service, ensuring the customers always get the value for their money. The entire customer service process of the company is modeled to enhance the client’s experience of the enterprise. The Stevie Awards is the organizer of seven other international awards in the corporate sector, including American Business Awards and International Business Awards.
Securus Technologies were given the Gold award after heavy screening of the company’s operational structure and workings, which was judged by the preliminary jury of 77 judges. The results from the 77 jury members were given to a special committee, who further scrutinized the results given and thereafter made the final announcement that Securus Technologies is the winner. I have used the services of Securus Technologies for many years when I was incarcerated and can say they are amongst the best service providers in the prison telecommunications field.
Securus Technologies has established its place at the forefront of the prison communications industry. Yet some of its competitors, notably GTL, have insisted on being poor sports and disrespecting the venerable industry giant. Securus has graciously handled the ruthless vitriol and wild lies of its wayward competitor. But finally, it said enough is enough. GTL had built a bridge too far when it deludedly claimed that its video visitation technology was clearly superior to that of Securus.
The giant was waked from its benevolent slumber. It thundered at its opponent to present evidence of its parity or to cease its empty pleading at last. Securus, thus, offered a challenge. GTL would pit its video visitation system against that of Securus and the results would be judged by a third party. But GTL, in its craven frailty, declined. By forfeiture, then, Securus solidified its position as the undisputed heavyweight champ of the world of inmate communications.
Juggling two opposing interests
Despite the limp jabs of its opponents, Securus has performed admirably in a difficult and unique business climate. Securus has always viewed its sole mission to be in serving its customers and delivering the solutions that they need in a way that maximizes their individual satisfaction. While this may sound like a trite sound bite, it becomes much weightier when it’s considered that the two main customer groups who Securus serves are often at considerable odds. Those customers are prisoners and the guards whose job it is to control them.
How can one company create a product that serves two diametrically opposed customer groups simultaneously? The answer is in high-definition, low cost calls to inmates and a suite of investigatory tools and controls which help guards keep illicit activity in check. The needs of both of these customer groups can be met simultaneously through understanding both their needs and delivering with top-quality products.
Having a loved one in the prison system is a difficult thing that so many people have to face each and every day. You might not realize how difficult it can be to keep in contact with your loved one in prison until it actually happens to you. A lot of us simply are nowhere near located to where the prison is and this can deter us from seeing our loved one on a regular basis. My own experience with having a loved one in prison allowed me to finally find a good quality system that worked for me and it was especially beneficial during the holiday season when my loved one would otherwise be with us on a constant basis.
The system that I began to use is known as Securus and is one of the best video visitation communication systems on the market right now. In fact, thousands of people are currently using Securus with amazing success and are thrilled with the different results that they are able to receive and Achieve from using this. You can feel totally confident knowing that you are using a system that is going to work for you and give you exactly what you need in terms of keeping in touch with your loved ones. The system is also totally safe and reliable so that you do not have to worry about anything other than being able to talk to your loved one in a more secure manner.
One of the most important ways for you to use this system is by utilizing it during the holiday season when your loved one would otherwise be left alone Behind Bars. The video visitation that you can do easily and quickly from home enables them to keep in touch with you each and every day if this is something that you would like to do. It is absolutely vital that you check this type of software out for yourself and see if it can benefit you as it has for a lot of other individuals in the same situation that you are currently in. This is something that you will find to be totally beneficial in many different ways and can be exactly what you need during this Christmas season when your whole entire family is apart because of the fact that your loved one has been put behind bars and can no longer be with everyone as it has been in the past.
- Written by: PetsPetsPets
- Category: Inmate Communication Technology, Prison Communications
- Published: August 28, 2016
Advocates who are sent to help people in jails are there to be sure that all inmates have the services they need. Advocates might be working on appeals cases, but they might also be in a place where they have to speak up for their clients. Securus has the video calling system that we use when we send advocates out, but we also train them on how to use the ConnectUs system.
I have heard reports from advocates who are not sure how they can help inmates who have been beat up in jail or are not eating well. It is also interesting that these advocates are not in a place where they can just speak up. They have forms that need to be filled out, and I have taught all my advocates to use the ConnectUs system to fill out their forms. The forms go into the jail administrative system, and then advocates can report back to me to make sure that their inmates have been taken care of.
These are a lot of things that are going to happen in the jail, and the advocates have a good way to report those things to help the people they have been sent to serve. All the families who have people in jail can use it, or I can get my advocates to use it.
Everyone who is in jail or has a loved on in jail needs to try the Securus ConnectUs system for forms and their video system for talking. I have been impressed with it, and I think that people will feel better overall if they are using Securus.
Although I’ve not personally visited anyone in jail or prison; I’m particularly fascinated by all the cutting-edge communication technology innovations developed to smarten the visitation process. Securus Technologies just rolled out yet another smart inmate visitation app. This time, it’s video-enabled! Certainly, it’s smart and different in ways unimaginable. It’s already been downloaded by Android and iPhone users 65,000 times. So, why use Securus inmate visitation app for Android and iPhone? An honest mistake is not using this app. While I cannot speak about prison or jail visitation personally, I have friends and family members who constantly complain about the process. So, think about the savings of visiting your incarcerated loved ones without leaving home, sounds positively convenient? Securus inmate visitation does all this and more as I’ve recently learned.
Just six months after Securus Technologies rolled out its cutting-edge inmate visitation app for Android, it recorded 60,000 downloads. Meanwhile, iOS reached 5,000 downloads. Securus Technologies marketing strategy VP, Russell Roberts elaborated on how the friends and the relatives of inmates will enjoy the “Connect and Serve” experience. Adding that it’ll limit spending on expensive phone calls, traveling and fuel. What’s more, scheduling visits isn’t a daunting activity anymore. It’s compatible with all smart mobile devices, handsets, and tablets powered by iOS or Android.
Video quality isn’t always agreeable, however, Securus inmate visitation app has advanced settings to enhance connectivity. With this, boosting video call quality is possible. Additionally, it has a “sync” feature which allows callers to store, share and access visitation appointments easily. With the wifi test feature, finding the best connection for improved video quality is viable. In addition, it alerts you of any upcoming visitation appointments. The days of missing an incarcerated loved ones’ birthdays, anniversaries and other celebrations are no more. To download the Google Play app, click here.
A PR Newswire article released earlier this year revealed that Securus Technologies appointed telecommunication powerhouse, John Bell as Senior Sales VP (Vice President) last December. The Holy Cross graduate resume includes telecommunication technology industry heavyweights like IBM, Time Warner Cable, Verizon, etc. With 35+ years helping business operators to transform their organizational culture through performance innovations; Securus Technologies stand to gain from John Bell’s alliance.
Securus Technologies operating out of Dallas, Texas provide criminal and civil justice technology solutions for 1.2 million incarcerated individuals and 3,400 corrections/law enforcement/public safety facilities. Established in 1986, Securus Technologies continues to transform prison and jail communication solutions. Securus Technologies expertise centers on communication, inmate self-help tools, incident management, monitoring service solutions, public information, biometric analysis, emergency response, and investigation.
To get any answers to questions about the products or services of Securus Technologies, click on the following link >> http://securus.custhelp.com/app/contact_us