Securus Technologies, Assisting Inmates to Stay In Touch
Securus Technologies, best known for inmate services has recently made some great strides. They’ve been awarded an “A+” rating by the Better Business Bureau and have brought their customer satisfaction rating to all new heights. The company is able to resolve most issues with only one call and has been scoring high on customer service surveys. This is particularly noteworthy as the industry has been under scrutiny in the past and dealing with customers who are dealing with issues being separated from their loved ones. The company also offers quick resolution and even filing for grievances online through a portal.
Out of the services, Securus Technologies provides, inmate calling and video chats are the most popular. This allows the inmates to stay in touch with their families and friends in a secure environment. It also benefits the families by giving a more affordable option when having to travel to visit their loved ones, which can be quite a costly trip. The company also offers to reschedule should the inmate not be able to make or receive a call due to being on lockdown or having an appointment at the correctional facility or elsewhere.
Another benefit is the call monitoring done by Securus Technologies. This service has helped many loved ones and employees at the facility for investigative purposes. Reduction of contraband and even admissions of guilt have been captured by the service and have aided in prosecution. The service has also helped to identify unethical employees who may be working against the justice system. The full range of services is available on the Securus Technologies website located at http://www.securustechnologies.com/. The company has also invested many millions in technology over the years and plans on remaining innovators in their industry. The company has grown considerably over the years serving the inmate community and correctional facilities since 1986.